Hi there--I'm Tedd and am usually the first thing you see when you come in. Before Tool Exchange, I was in auto parts for about 35 years, even becoming ASE Certified. So I have some expertise in that area. I have been at Russ's store almost two years now, and am gradually learning all the rest of the things that go with a tool store. We have a lot more things than it would seem from the outside and if we don't have it, there's a good chance we can get it. We may seem stumped for a while, and will call our resources to get it figured out. If we get really confused we can refer to Clif who was a Mac Rep for a lot of years before retiring and coming to work with us. If you REALLY don't think you need something, come in anyway, look around and see what we've got.